Effective Date: January 1, 2024

Welcome to Pisa Pizza! By accessing or using our website, and services (collectively, the “Services”), you agree to be bound by these Terms and Conditions. Please read them carefully.

Acceptance of Terms

By using our Services, you agree to comply with and be legally bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree to these terms, please do not use our Services.

Changes to Terms

Pisa Pizza reserves the right to modify these Terms and Conditions at any time. We will notify you of any changes by posting the new terms on our website. Your continued use of the Services following the posting of changes constitutes your acceptance of such changes.

Use of Services


  • You must be at least 18 years old to use our Services or have the permission of a parent or guardian.

Prohibited Uses:

  • You agree not to use the Services for any unlawful purpose or in any way that could harm, disable, overburden, or impair the Services.

Orders and Payments

Placing Orders:

  • When you place an order through our Services, you agree to provide accurate and complete information. All orders are subject to acceptance by Pisa Pizza.

Pricing and Availability:

  • Prices and availability of items are subject to change without notice. We reserve the right to limit the quantity of items ordered.


  • Payment must be made at the time of ordering. We accept various payment methods as indicated on our website.

Delivery and Pickup


  • Delivery times are estimates and may vary due to factors beyond our control. We are not responsible for delays.


  • For pickup orders, please arrive at the specified time. If you are unable to pick up your order on time, please contact us as soon as possible.

Refunds, Exchanges, and Returns

Please refer to our Refund, Exchange, and Return Policy for information on how we handle refunds, exchanges, and returns.

Intellectual Property

All content on our website including text, graphics, logos, and images, is the property of Pisa Pizza and is protected by copyright and other intellectual property laws. You may not use any content without our express written permission.

Limitation of Liability

To the maximum extent permitted by law, Pisa Pizza shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Services. Our total liability to you for any claim arising from or related to the Services is limited to the amount paid by you for the specific order giving rise to the claim.


You agree to indemnify and hold harmless Pisa Pizza and its affiliates, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of the Services or your violation of these Terms and Conditions.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Ontario, without regard to its conflict of law principles.

Dispute Resolution

Any disputes arising out of or relating to these Terms and Conditions or the Services shall be resolved through binding arbitration in accordance with the rules of ADR institute of Ontario, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

  • Email: support@pisapizza.ca
  • Phone: +1 (905) 547-5777
  • Address: 55 Parkdale Ave N, Hamilton, ON L8H 5W7, Canada

Thank you for choosing Pisa Pizza! We look forward to serving you.